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K&M Tire Dealers Learn Sales, Customer Service and Efficiency Tips – RetreadLife.com

K&M Tire Inc. founder Ken Langhals likes to remind his 600-plus employees that a customer’s tire order one day doesn’t guarantee another order the next. And that means K&M’s annual dealer conference is an opportunity to provide dealers with help and extra services that set it apart from other wholesalers.
Modern Tire Dealer – News

K&M Tire Dealers Learn Sales, Customer Service and Efficiency Tips – RetreadLife.com

K&M Tire Inc. founder Ken Langhals likes to remind his 600-plus employees that a customer’s tire order one day doesn’t guarantee another order the next. And that means K&M’s annual dealer conference is an opportunity to provide dealers with help and extra services that set it apart from other wholesalers.
Modern Tire Dealer

Pinpointing the Modern M/T Tire Customer – RetreadLife.com

In our August cover story we analyzed the growth of the M/T tire market — 19 manufacturers have released 11 new tires in the last two years. Here’s a roundup of their latest offerings, plus their answers to an important question: Which consumer are you trying to reach? Are these tires for the enthusiasts seeking adventures, or their buttoned-down brethren chasing a certain look? Or both?
Modern Tire Dealer

ACA webinar focuses on customer experience improvement – RetreadLife.com

BETHESDA, Md. — The Auto Care Association will host a webinar Dec. 1 focusing on the topic of mystery shopping and the benefits it can bring across the auto care supply chain.
Tire Business – RSS News Feed

RepairPal launches Shop Dashboard to track customer repairs – RetreadLife.com

SAN FRANCISCO — RepairPal Inc., an automotive repair Web resource, unveiled the Shop Dashboard for its 2,000-plus certified shops to manage customer work orders from the initial contact to the verified customer experience reviews at the end.
Tire Business – RSS News Feed

Nexen Tops Korean Customer Satisfaction Survey for Eight Years Running – RetreadLife.com

For the eighth straight year, Nexen Tire Corp. has ranked first in the tire category of the Global Customer Satisfaction Competency Index (GCSI), which surveys Korean residents.
Modern Tire Dealer

Nexen Tops Korean Customer Satisfaction Survey for Eight Years Running – RetreadLife.com

For the eighth straight year, Nexen Tire Corp. has ranked first in the tire category of the Global Customer Satisfaction Competency Index (GCSI), which surveys Korean residents.
Modern Tire Dealer – Suppliers – News

Nexen Tops Korean Customer Satisfaction Survey for Eight Years Running – RetreadLife.com

For the eighth straight year, Nexen Tire Corp. has ranked first in the tire category of the Global Customer Satisfaction Competency Index (GCSI), which surveys Korean residents.
Modern Tire Dealer – News

Influence: How to Use Your Power for the Good of the Customer – RetreadLife.com

Almost nothing I can think of could have more influence in our industry than a sales person at a sales counter who understands the power of influence.
Modern Tire Dealer

Triangle USA hires customer service manager – RetreadLife.com

FRANKLIN, Tenn.—Angelia Wyatt has joined the Triangle Tire USA’s staff, serving in a dual role of office manager and customer service manager.
Rubber News – News

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